Terms and conditions

1. LEGAL STATUS
   

   These terms and conditions ("Agreement" or "Terms") govern your use of the services provided by Tuzoca Casino (the "Services"). The Services are operated by Playes PLC, a company incorporated in Curaçao.

2. REGISTRATION AND LOGIN PROCESS
   

   To use the Services, you must create an account by registering on our website or through our mobile app. You must provide accurate and complete information about yourself, including your name, email address, phone number, and date of birth. You will be required to verify your identity through SMS/email verification.

3. GAMES AND SOFTWARE PROVIDERS
   

   Tuzoca Casino offers a wide range of games from various software providers, including NetEnt, Play'n GO, Pragmatic Play, Evolution Gaming, Red Tiger Gaming, Nolimit City, Big Time Gaming, Endorphina, and Hacksaw Gaming. The total number of games available is over 2000.

4. BONUSES AND PROMOTIONS
   

   We offer various bonuses and promotions to our players, including a welcome bonus of 100% match up to €500 + 200 free spins (€0.10 per spin on Starburst) for new players making their first deposit of at least €20. The welcome bonus is specific to Spain and can be redeemed using the promo code ESPANA300.

5. VIP AND/OR LOYALTY PROGRAM
   

   Our loyalty program rewards our most valued customers with points earned through real-money bets, redeemable for cash or other benefits. To qualify for the Bronze tier, you must earn 1000 points.

6. PAYMENT METHODS AND BANKING TERMS
   

   We accept a variety of payment methods, including VISA/MC, Skrill/Neteller, Bizum, PaySafe/PayPal, and Bank Wire transfers (€50-€5000). Withdrawals are available through the same channels, with some restrictions.

7. KEY TERMS AND CONDITIONS
   

   By using our Services, you agree to comply with all applicable laws and regulations in your jurisdiction. You must not engage in any activity that could be considered fraudulent or abusive.

8. RESPONSIBLE GAMBLING FEATURES
   

   We take responsible gambling seriously and provide tools for players to limit their deposits/losses, set time-outs (24h-6months), and self-exclude permanently. We also maintain a list of support organizations that can be contacted if you need assistance with problem gambling.

9. SECURITY AND FAIR PLAY
   

   We use industry-standard SSL encryption to protect your data, and our games are audited regularly by iTech Labs for fairness and randomness. We also maintain a strict anti-money laundering policy and comply with all applicable regulatory requirements in Spain.

10. MOBILE AND TECHNICAL FEATURES
    

    Our mobile app is optimized for iOS and Android devices, providing access to our full range of services on-the-go. You can also register or log in using fingerprint login or one-tap registration through biometrics.

11. DISPUTE RESOLUTION
    

    In the unlikely event of a dispute, we will attempt to resolve it amicably. If not resolved, any disputes shall be subject to the laws and jurisdiction of Spain.

12. GENERAL CASINO INFORMATION
    

    Tuzoca Casino was founded in 2020 and is licensed by DGOJ (Dirección General de Ordenación del Juego) for operation in Spain. Our website is available in English and Spanish languages, and we accept players from most EU countries, except those restricted below.